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Frequently Asked Questions
Eagle Access Course Materials Program
The following frequently asked questions cover many topics about the Eagle Access Course Materials program. More details can be found on the or you can contact their .
Student Questions
What is the Eagle Access Course Materials Program?
The Eagle Access Course Materials Program enables students to save time and money by offering access to their required course materials at a reduced cost, on or before the first day of class. Materials will be available for a reduced flat fee per semester, or a per credit hour fee based on their enrollment status.
How much money will I save by using the program?
The program is designed to save students up to 60 percent off retail prices on required course materials.
How is the "up to 60 percent" savings on course materials calculated?
The program rates represent a discounted, negotiated cost made possible by institutional buying power and publisher partnerships. The “up to 60% savings" figure is based on comparisons between the average retail price students would pay when purchasing course materials individually (new, used, or digital) versus the flat-rate pricing of the bundled program. The program also provides additional value beyond cost savings through convenience, transparency, and advance access to course materials before the semester begins.
Who is included in the program?
Most students, including full-time, part-time, online, law school, and summer session students are enrolled in the program automatically when they register for courses.
Who is not included in the program?
Doctoral students (PhD and EdD), those studying abroad, or enrolled in intersession courses are not included in the program. Doctoral students may opt in based on their selected courses.
How do I enroll in the program?
Eligible students are enrolled automatically in the program when they register for courses.
Can I opt out of the program?
Yes. You have the flexibility to opt out of the program easily by the add/drop deadline each semester. Students who opt out of the program are responsible for finding and purchasing their own required materials.
How do I opt out of the program?
Opt-out emails will go out in the summer for the fall term; in the fall for the spring term; and in the spring for the summer term. Students will receive multiple reminder emails.
How will I be billed for participating in the program?
You will be billed along with your tuition and fees.
How early will my course materials be available in advance of the first day of classes?
Course materials will be available two weeks in advance of the first day of classes.
How do I access my required course materials?
Students will receive digital materials automatically via Canvas, and physical materials will be prepared and ready for pick-up at the Campus Store.
Are “recommended” course materials included in the program?
Only materials identified by the faculty as “required” are included in the program. All “recommended” materials may be available for purchase separately at the Campus Store.
Can I have printed learning materials shipped to me?
Yes. You can choose to have printed learning materials shipped for an additional cost. You should contact the for details.
Faculty Questions
How does the Eagle Access Course Materials Program work?
The Eagle Access Course Materials Program offers students convenient and cost-effective access to their required digital and physical course materials. Working with the university’s Campus Store operator, Follett, the program negotiates on behalf of the university to reduce the cost of required course materials. In advance of classes, digital materials are available to students via Canvas and all physical materials are ready for pickup by the first day of class.
What are the benefits of the program for faculty?
- Academic freedom to choose their course materials.
- Ability to deliver digital materials directly via Canvas.
- Ability to begin teaching on day one, knowing students have all the required course materials.
- Ability to assign homework on day one of class.
Are faculty required to participate in the program?
Faculty are encouraged to provide course materials to include in the program. Doing so allows students to save money and access their materials before the first day of classes. Courses can be added with the . You will be asked to log in and register. For first-time users, the password is 0412.
How do I submit my required course materials request?
For fall 2025, please submit your required course materials for preparation using the . You will be asked to log in and register. For first-time users, the password is 0412. The Campus Store will follow up with emails to faculty throughout the spring and summer 2025 months. In future semesters, the program will use new tools to make this process more streamlined.
What is the deadline for submitting my required course materials request?
The priority due date to make requests for the fall 2025 semester is May 15. It is important that requests are made as early as possible to ensure that Follett can acquire the required course materials at the best prices in time for the fall semester. However, the program will accept submissions after May 15.
Can students have printed learning materials shipped to them?
Yes. Students can choose to have printed learning materials shipped for an additional cost. Students should contact the for details.
What if a student adds or drops a course?
If a student adds or drops a course, the Campus Store will be notified automatically.
- Added courses: Within 24 hours of adding a course, students will receive their required digital materials via Canvas and physical materials will be ordered for pick-up at the Campus Store.
- Dropped courses: For courses dropped prior to the add/drop/opt-out deadline, access to digital materials will be disabled automatically.
What if a student gets an incomplete grade in a course and needs additional time to access course materials?
The student will keep any required printed course material that they received. Digital materials can be accessed for a minimum of the rest of the semester and often for 180 days. In some cases, longer access may be available based on the publisher's terms.
Are materials rented or owned through the program? Do students get to keep them after the semester of enrollment?
Print materials purchased through the program are owned by the student and are theirs to keep after the semester has concluded. Students maintain access to digital materials for at least the duration of the semester, often longer depending on the licensing period and may vary by publisher.
Does the program work with students who require accommodations?
Yes. The program works with ASAC for students who have approved accommodations.
Are all materials new, or are they used?
All materials are new.
If a textbook is available digitally and physically, does this program provide the student with both?
The program will provide either digital or print materials in accordance with faculty selections. If there is no faculty material selection made, the program will provide digital materials by default, and physical materials only if digital formats are not available.
Will students have access to extra digital features available on publisher websites, such as study aids?
The Campus Store team will work with faculty and publishers to ensure that all intended content required for the course is made available, including the publisher’s direct integrations of courseware materials and supplemental digital materials.
AU faculty have worked to incorporate Open Educational Resources, course reserves, etc., into their required materials to keep costs down for students. How will this program impact faculty selection of course materials?
This program maintains faculty choice and academic freedom, allowing faculty to adopt their required materials as they did before. This program supports Open Educational Resources, course reserves, and other digital and physical formats to provide the best experience for both faculty and students.
Some course materials, including online software access, may be required across multiple semesters. How does the program work in these circumstances?
Materials that may require multiple semester use are supported by the program, depending on material, publisher, and instructor preference. Typically, materials can be adopted for each section individually and in each term with one-term duration.
For course materials set by a course lead, can the course lead submit materials for all sections?
Yes, course lead/coordinators can submit for all sections. Please email Daphne Gaskins with the material adoptions and all applicable section numbers.
Where do I go if I need more assistance?
If you need more assistance, you can find additional resources, support articles, and self-help tools on our Customer Support Center . You can also stop by the Campus Store and speak with a staff member or reach out to us via email at 0412mgr@follett.com.